A rapid increase in cancer patients has rendered traditional procedures for case screening not only time-consuming but also inconsistent, which is detrimental to the quality of case management. Therefore, our hospital established a care model for total cancer case management in order to improve the quality of care. This project involved employing an integrated information system to enhance the consistency of case screening procedures performed by cancer case managers. The aforementioned problem is primarily the result of the inadequate classification function of the current system, ambiguous inclusion criteria and unclear operating procedures, as well as unfamiliarity with the current system's operating interface and inadequate training on how to operate the system. Recommended improvement strategies include formulating clear case inclusion criteria and screening procedures, creating an effective classification function for case screening, implementing training courses, and compiling an operating manual for the information system. The results show that the integrated information system improved the consistency of case screening procedures from 65.3% to 95%, which decreased the screening time from 98.78 to 28.89 min and improved cancer case manager satisfaction with the information system. These improvements not only enhanced the job effectiveness of cancer case managers, but also elevated the quality of health care services provided to cancer patients and their families.

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