Solved: VSAN 6.7 U3a - Failed to extract requested data - VMware Technology Network VMTN

This KB says this VSAN error with HTML5 client has been resolved. It has not.

https://kb.vmware.com/s/article/74731

What is the status of this error that has been around for 2 months now?

Does anyone know a workaround and/or permanent fix?

Thank you.

Unrelated - Another 6.7 Update 3 issue I encountered managed to bring Vcenter offline due to full seat partition. IMO - Vmware pre update quality control & post update response lacking

https://kb.vmware.com/s/article/74607

Myself as well has 2 others have successfully repaired this issue that started w/ Vsphere 6.7 U3.

In our environments it was trust anchors are mismatch issue.

Vmware maybe able to review script used here and create a new KB / resolution for this different cause of issue not covered in KB 74731 - (which U3a doesn't fix.)

https://www.reddit.com/r/vmware/comments/e4w74j/vsphere_67_u3a_vsan_html5_failed_to_extract/

Hello SayNo2HyperV

The issue you referenced was resolved in a patch 3 weeks ago and this has been validated by every customer I worked with that hit this issue - if you are still having issues post-patching to vCSA 6.7 U3a then potentially you are experiencing something else (and/or maybe were all along), please open a case with GSS for analysis as opposed to assuming the same error message in the GUI equals the same cause.

With relation to the WBEM issue, that has been resolved in a patch released yesterday.

VMware ESXi 6.7, Patch Release ESXi670-201911001

Bob

Thank you for sharing that WBEM issue has an update. I'll look into that.

This VSAN issue is in lab environment that does not have support.

Fair enough that maybe more than 1 cause to this issue. No idea of cause nor assuming anything. I simply know VSAN HTML5 GUI worked in U2 and not in U3. And whats funny is the new VSAN HTML5 GUI look / features is why I promptly updated this lab at release. Which instead gave me flex client has only option.

I'll trek on as is in hope Vmware finds alternative causes to this issue and posts KB fix / patch.

With Vmware QC - I've learned by now that a good 3-6 months need to pass before any client production systems are updated. But this was my learning lab which generally gets updated immediately. So updating / breaking my fault too.

If Vmware support is curious. Reviewing /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log

See some cert errors. Lab using internal Microsoft CA. VCSA a sub CA. Last time created sub cert was on 6.5 I believe so went ahead and re-generate new sub CA and replaced all. Import completed successfully but still see cert errors being referenced in log. As far as Chrome / IE when accessing vcenter the cert chain is trusted via FQDN.

[2019-11-13T20:00:09.992-08:00] [INFO ] tp-nio-127.0.0.1-5090-exec-4 com.vmware.vsan.client.util.Measure Collect performance service related data (3.45 s):

[*-------------* ] VsanVcClusterConfigSystem.getConfigInfoEx (294ms)

[* VsanPerformanceManager.queryNodeInformation -------------------------------------------------------------------------------------------------------------------------------* ] VsanPerformanceManager.queryNodeInformation (3313ms)

[*-* ] VsanPerformanceManager.getSupportedEntityTypes (75ms)

[*--------------------------------------* ] VsanPerformanceManager.queryStatsObjectInformation (776ms)

[2019-11-13T20:00:09.994-08:00] [ERROR] tp-nio-127.0.0.1-5090-exec-4 com.vmware.vsan.client.services.ProxygenController service method failed to invoke java.lang.reflect.InvocationTargetException: null

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at com.vmware.vsan.client.services.ProxygenController.invokeService(ProxygenController.java:130)

at com.vmware.vsan.client.services.ProxygenController.invokeServiceWithJson(ProxygenController.java:64)

at sun.reflect.GeneratedMethodAccessor646.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)

at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:133)

at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:97)

at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:854)

at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:765)

at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85)

at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967)

at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)

at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)

at org.eclipse.equinox.http.servlet.internal.HttpServiceRuntimeImpl$LegacyServlet.service(HttpServiceRuntimeImpl.java:1256)

at org.eclipse.equinox.http.servlet.internal.registration.EndpointRegistration.service(EndpointRegistration.java:153)

at org.eclipse.equinox.http.servlet.internal.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:50)

at com.vmware.o6jia.context.web.filter.WelcomeFileFilter.doFilter(WelcomeFileFilter.java:48)

at org.eclipse.equinox.http.servlet.internal.HttpServiceRuntimeImpl$LegacyFilterFactory$LegacyFilter.doFilter(HttpServiceRuntimeImpl.java:1215)