See the information below for the necessary preparations on your device before transferring your LINE account.
We recommend regularly checking your registered information to prepare for unforeseen circumstances such as changing your smartphone due to it being lost or broken, or restoring it to its factory settings.
The following information is geared towards users who can use their previous LINE account.
If you can't use your previous LINE account, you won't be able to make preparations to transfer it. In this case, please transfer your account by referring to the
LINE safe transfer guide
.
1. Set or check the information required to transfer your LINE account:
Make sure that the
phone number
and
email address
registered to your LINE account match the ones you're currently using. Also, we recommend
changing/resetting your password
to securely transfer your LINE account.
Note:
Link an Apple ID or Google account
if you don't have a phone number registered to your LINE account.
2. Back up your chat history:
To restore your chat history on your new device, you need to
back up your chat history in advance
. If you can't back up your chat history or if you're transferring your account to a different operating system (OS), you can automatically transfer your chat history from the last 14 days by
setting a backup PIN
beforehand. If you're using
Premium Backup
, you can back up your chat history, including text messages and media content (photos, videos, files, and voice messages), regardless of the OS you're using.
Note:
Premium Backup is only available to
LYP Premium (Japan) or LINE Premium (Thailand)
members.
3. Transfer your LINE account using the method that matches your situation:
After completing section 1 and 2 above, refer to the
LINE safe transfer guide
to transfer your account.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
For the data that can be transferred when you transfer your LINE account, see the section below based on your country of residence.
If you live in Japan or Thailand:
Data that can be transferred varies depending on the backup method used for transferring your LINE account and the operating system (OS) you're transferring your LINE account to. See below for more information.
Transferring your LINE account with Premium Backup
Transferring your LINE account from an iPhone to another iPhone
Transferring your LINE account from an iPhone to an Android device
Transferring your LINE account from an Android device to another Android device
Transferring your LINE account from an Android device to an iPhone
If you live in another country:
Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):
• Friends and groups
• Profile information
• Albums and notes
• LINE VOOM content (Taiwan only)
• Stickers, themes, and emoji
• Data registered to apps and services linked to your LINE account
• LINE Pay and LINE Point balances
• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins)
• Chat history
Note:
- You need to
back up your chat history in advance
.
- Regardless of whether a backup exists, up to six months of chat history can be transferred for OpenChats (Taiwan only).
Data that can be transferred to a device with a different OS from before (Android to iPhone or vice versa):
• Friends and groups
• Profile information
• Albums and notes
• LINE VOOM content (Taiwan only)
• Stickers, themes, and emoji
• LINE Pay and LINE Point balances
• Chat history from the last 14 days
Note:
You can only transfer your chat history with an
easy transfer QR code
.
• OpenChat chat history from the last six months (Taiwan only)
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
1. Open LINE on your old main device.
2. Tap the
Home
tab >
>
Account transfer options
, then turn ON
Skip 2-step authentication
.
3. Tap
Continue
on the "How to finish transferring your account" screen that appears on your new main device.
• Enter your account transfer code:
1. Tap
Get account transfer code
on the "How to finish transferring your account" screen.
2. Check the account transfer code that's sent to your old main device from the LINE official account.
3. Enter the account transfer code on your new main device.
4. Tap
OK
.
If you're using (can log in to) LINE for PC/tablets
The account transfer code will be sent to you from the LINE official account. If you can log in to LINE for PC/tablets, you can check the code sent in a chat.
To check the account transfer code:
1. Tap
Get account transfer code
on the "How to finish transferring your account" screen.
2. Check the account transfer code that's sent to you on LINE for PC/tablets from the LINE official account.
3. Enter the account transfer code on your new main device.
4. Tap
OK
.
If you've registered an email address you can receive emails with or an Apple ID/Google account that you can use to LINE
You may be able to transfer your account by contacting us with the required information via the Inquiry Form. Please confirm the following important points before contacting us.
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions requiring specific information or details about a situation or screenshots, make sure to provide complete and accurate information relevant to your situation.
If you haven't registered an email address you can receive emails with or an Apple ID/Google account that you can use to LINE or don't remember it
There is no way to transfer your LINE account.
Please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
If you're not transferring your LINE account with an easy transfer QR code (e.g. the QR code login option) or with the same phone number registered to your account, you will need to turn on the
Skip 2-step authentication
setting. To do so, go to
Settings
>
Account transfer options
in the LINE app.
You need to turn on the Skip 2-step authentication setting when:
Note:
This also includes when restoring from an iTunes or iCloud backup using your Apple ID.
- While you can transfer your LINE account even if you haven't turned on the
Skip 2-step authentication
setting, we suggest turning it on to transfer your LINE account in a smoother manner.
- Be sure to transfer your LINE account within 36 hours of turning on the
Skip 2-step authentication
setting. If 36 hours have elapsed, turn this setting on again to reset the timer to 36 hours.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can only use this feature on your
main device (typically your smartphone)
.
Topics covered
-
About your password
-
About your email address
-
[On the device you can access LINE on] Registering/changing/checking your email address
-
[On the device you can access LINE on] Changing your password
-
[When transferring your LINE account] If you forgot your password
-
[When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears
About your password:
You are required to enter your password when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
Registering or changing your password:
When you create a LINE account, you will be asked to register a password.
To check the password registration status for your current LINE account:
1. From your main device, go to the
Home
tab.
2. Tap
>
Account
.
If a password has not been registered, please register one.
If you want to change your password, see
[On the device you can access LINE on] Changing your password
. If you forgot your password when transferring your account, see
[When transferring your LINE account] If you forgot your password
.
If you forgot your registered password:
For security reasons, there is no way to check your registered password. In this case, please change your password.
Note:
- If you don't have a device you can access LINE on, you need the email address that was registered to your LINE account in advance in order to change your password.
- If you don't have a device you can access LINE on and also didn't register an email address in advance, you'll be unable to change your password.
You will not be able to restore your chat history with
Premium Backup
if:
- You reset your password on your device while transferring your LINE account.
- You don't have access to your previous device and don't know your password.
Note:
Premium Backup is only available to
LYP Premium (Japan) or LINE Premium (Thailand)
members.
About your email address:
You are required to enter your email address when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
• You don't have a device you can access LINE on and wish to change your password.
You can
register an email address
anytime, as long as you have a device you can access LINE on.
If you forgot your registered email address, you can
check and change your registered email address
anytime, as long as you have a device you can access LINE on.
If you're using a LINE account created on a smartphone on LINE for PC (Windows, Mac, Chrome), you can check your email address on those platforms by clicking
at the bottom of the main menu >
Settings
>
Basic
and it will appear next to Email.
[On the device you can access LINE on] Registering/changing/checking your email address:
Be advised
- You can only register, check, or change your email address when you have a device you can access LINE on.
- You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons.
Registering an email address
1. Open LINE on the main device your account is registered to.
2. Tap the
Home
tab >
>
Account
>
Email address
.
3. Enter an email address, then tap
Next
.
4. Enter the verification code, or tap the URL in the email you receive >
OK
.
Note:
If you can't register your email address, make sure you didn't enter any blank spaces.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Changing your registered email address
1. Open LINE on the main device your account is registered to.
2. Tap the
Home
tab >
>
Account
.
3. Tap
Email address
>
Change your email
.
Note:
If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter a new email address, then tap
Next
.
5. Enter the verification code or tap the URL in the email you receive.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Checking your registered email address
1. Open LINE on the main device your account is registered to.
2. Tap the
Home
tab >
>
Account
.
3. Tap
Email address
.
4. Your email address will appear under
Change your email
.
[On the device you can access LINE on] Changing your password:
Be advised
- To ensure the security of your password, there is no way to check the one you registered.
- If you don't know your password, please change it.
- You cannot change your password for 24 hours after transferring your LINE account for security reasons.
If you have a device you can access LINE on, see the information below.
If you forgot your password when transferring your account, see
[When transferring your LINE account] If you forgot your password
.
1. Open LINE from the main device you can access LINE on.
2. Tap the
Home
tab >
>
Account
.
3. Tap
Password
.
Note:
If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap
Change password
.
Note:
Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to
Making a secure password
):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
[When transferring your LINE account] If you forgot your password:
If you forgot your password when transferring your account, see the information below that corresponds to your situation.
Be advised
To ensure the security of your password, there is no way to check the one you registered.
If you still have the device you can access LINE on
Try transferring your account again after changing your password from the device you can access LINE on.
1. Open LINE on the main device your account is registered to.
2. Tap the
Home
tab >
>
Account
>
Password
.
3. Enter your new password twice, then tap
Change password
.
Note:
If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
If you don't have the device you can access LINE on
Note:
The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
You can change your password using the email address registered to your LINE account.
Useful info
If you are using a LINE account created on a smartphone on LINE for PC (Windows, Mac, Chrome), you can check your email address on those platforms by clicking
at the bottom of the LINE main menu >
Settings
>
Basic
and it will appear next to Email.
1. Open LINE on your new main device and tap
Log in
.
Note:
If you're using an Android device, tap
Main device
>
OK
.
2. Tap
Log in with another method
>
Log in with phone number
.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
>
OK
or
Send
.
4. Enter the verification code you received via text message.
Note:
On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap
Yes, that's my account
.
Note:
Or tap
No, that's not me
>
Yes, transfer my account
>
Log in with previous number
or
Log in with email address
, and enter your registered information.
6. Tap
Forgot your password?
7. Enter the email address registered to your LINE account, then tap
OK
or
Send
.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap
Continue
.
10. Create a password and tap
>
OK
.
Useful info
• For LINE version 14.8.0 or later
- If you stop in the middle of transferring your LINE account after resetting your password, you will need to reset it again.
- If you see a message saying "The email address you entered isn't registered to your LINE account" at step 7, tapping
Forgot your email address?
will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.
Useful info
• For versions of LINE earlier than 14.8.0
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 above.
[When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears:
When transferring your account, if a password is not registered or if you tap
Forgot your password?
and an email address is not registered, a pop-up message will prompt you to register an email address.
Please see the information below that corresponds to your situation.
If you still have the device you can access LINE on
From the device you can access LINE on, try transferring your account again after registering an email address and changing your password.
Be advised
To ensure the security of your password, there is no way to check the one you registered.
To register an email address:
1. From the main device you can access LINE on, tap the
Home
tab >
>
Account
>
Email address
.
2. Enter an email address, then tap
Next
.
3. Enter the verification code, or tap the URL in the email you receive >
OK
.
To change your password:
1. On the same device, tap the
Home
tab >
>
Account
>
Password
.
2. Enter your new password twice, then tap
Change password
.
Useful info
- If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
- Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to
Making a secure password
):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
After registering your email address and changing your password, try transferring your account again from the beginning by referring to the following Help articles.
Note:
The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Transferring your LINE account with the same phone number
Transferring your LINE account with a different phone number
If you don't have the device you can access LINE on
The device you can use your LINE account on is needed to register, change, or check your email address. If you no longer have the device you can access LINE on, refer to the following sections.
If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in the following Help content.
I'm having issues when transferring my LINE account
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please
create a new LINE account
.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
To link your LINE account with your Apple ID/Google account, you need to be using the latest version of LINE. If you haven't done so,
update LINE to the latest version
.
To link your Apple ID/Google account to your LINE account, see the steps below.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Important:
Phone number registration only applies to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
A phone number, email address, Apple ID, or Google account cannot be registered to more than one LINE account at the same time. When you register the same information to a new account, it is removed from the account it was previously used with.
To use a LINE account, you need to register at least one of the following pieces of information.
• Phone number
• Apple ID
• Google account
- If all of the above registered information is removed from your LINE account, your account will become inaccessible. Once this happens, your account's data, including your friends, groups, and chat history, cannot be restored.
- Even if you contact us, we are unable to restore this data.
Take care not to use the same information registered to an account you're currently using if you make a new account on another device.
If your LINE account is no longer accessible because all of your registered information has been removed, please use a
new LINE account
or the one you're currently logged in to.
Note:
Only one LINE account is meant to be used per device.
If you want to create multiple LINE accounts, you need to register them with different information and use them on separate devices.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
When setting a password, it's important for it to be secure and difficult for other people to guess.
To set a secure password, make sure it:
• Is a complex combination of upper and lowercase letters, numbers, and symbols.
• Doesn't use personal information, such as:
- Your nickname or initials.
- The name of a child or pet.
- A birthday or anniversary of you or a loved one.
- Your address.
• Doesn't use typical strings of characters or words, such as:
- Easy to guess words or phrases (e.g. "password" or "iloveyou").
- Consecutive letters or numbers (e.g. "123456" or "abc123").
- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").
Note:
Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lowercase letters, numbers, and symbols.
For the best online security, make sure to set a different passcode/password for each online service you use. Please set different passwords for each internet service to manage them more securely.
Making use of software and OS features to manage your passwords is another way to achieve secure password creation and management. You can get a complex password with ease and peace of mind by using a software feature to automatically generate a password.
If you use software to manage your passwords, you can use all different passwords for each service without the burden of remembering them.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
