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小百科  ›  Keyboard not working on MacBook Air (M2) … - Apple Community
MacBook Air 苹果
想表白的金鱼
1 年前
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  • My Air is only a few weeks old and all of a sudden the keyboard stopped working. An external keyboard works (USB-C connection and bluetooth), but the internal keyboard is non-responsive except for the power button. I ran diagnostics and everything reports back okay. I went through the Apple suggestions - slow keys isn't checked, the correct keyboard input is selected, etc. Software is up today. Is the quality really suffered that much? First, my two year old MacBook Pro dies ((display went out and it was $$$ to fix it despite it being a clear displaygate problem -- all of the textbook symptoms were met) ) and now a few weeks old M2 Air is not working? Any suggestions on fixes other than trying to find an open slot in the Genius Bar? Disappointing to say the least. Thanks in advance.

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    so I just wiped out my Mac and boom it worked, so I think if you mess with the voice controls at all it might glitch it b/c mine kept turning on with voice activation, but I'm using it now- nobody could figure it out and I was going to send it to a repair apple person but fed ex messed up and put the wrong label and it just sat there and then came back to me still sealed with my seals lol, so I called and we decided to erase and start fresh just to see- b/c I couldn't input any passwords etc. also I got this one on amazon prime and have a return of jan 2023, where as apple is 14 days- So fingers crossed it truly was with the voice dictation program- if I mess with that part and it happens this baby is off to amazon prime - to $$ to deal with little glitches

    so wipe out and redo, seriously mine was like abcdef... GHIJKLMNOP and numbers all worked. the senior apple helper guy-super nice

    I just scrolled up and read the top post! lol

    Show more MacBook Air (2020 M1 I think ) keyboard keeps working then not working, only the power button is always working The keyboard is working on and off and only the power button stays consistently. Everything else is working well. Good Evening A few days ago my Macbook Air ran out of battery. I just shrugged it off as I had work and just put it away. A few days later I put it on a charge, it's reached 100% but the keyboard wasn't working and even the backlight wasn't coming on. It is still entirely non-responsive. The caps lock light won't come either. Will not respond to any keys beside the cursor pad and the power button. I've searched the entire community looking for any fixes but they haven't worked as the keyboard just isn't responsive. I've managed to plug in my work keyboard and that works so I'm not sure if it is a hardware thing. If anyone has any help or fixes I'd really appreciate it. MacBook Pro In-built keyboard not working In built keyboard unresponsive but trackpad works perfectly. External keyboard also works normally. Keyboard lights up normally. Very strange, I tried the SMC thing but nothing happened, pressed shift, options, control and power on for 10 seconds, I think the Mac didn't register my clicks. The only button working is the power button. Any ideas? MacBook Pro (Retina, 13-inch, Early 2015) Mac OS 12.5.1 (21G83)

    so I just wiped out my Mac and boom it worked, so I think if you mess with the voice controls at all it might glitch it b/c mine kept turning on with voice activation, but I'm using it now- nobody could figure it out and I was going to send it to a repair apple person but fed ex messed up and put the wrong label and it just sat there and then came back to me still sealed with my seals lol, so I called and we decided to erase and start fresh just to see- b/c I couldn't input any passwords etc. also I got this one on amazon prime and have a return of jan 2023, where as apple is 14 days- So fingers crossed it truly was with the voice dictation program- if I mess with that part and it happens this baby is off to amazon prime - to $$ to deal with little glitches

    so wipe out and redo, seriously mine was like abcdef... GHIJKLMNOP and numbers all worked. the senior apple helper guy-super nice

    I just scrolled up and read the top post! lol

    Show more

    Hello, I want to thank you for the instructions. I had made some changes without realizing the effects, so your walking me through that was very helpful. I am in the middle of a move so I have a million things going on in my head right now. The computer is for my wife so I am trying to prepare it to take with me when I move. Your guidance was impeccable!

    Show more
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    I had the same issue! I bought MacBook air m2 12 days ago! Today the keyboard stopped working, I reboot the system but still does not work, and right now I can't turn on my laptop because can not type through the keyboard. The external keyboard was working for a couple of hours, then it stopped working too. The engineer at the apple store take a look and said that its the manufacturer's problem, I told them I want to return it but they did not accept that. I asked for a replacement, but they did not agree with that too! They said they can fix it for free and that's because I have Apple care +. I don't know what to do, it's the worse experience ever! and also the worst support!

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    I haven't had a problem at all since then however I think mine got jammed because of The Voice over program... so honestly I think it would be great that I can dictate what I'm saying but I'm not going through that again ... I've always text all the time on my Android so I agree $1,000 Plus should not have any hiccups and if it does put it in simple no two weeks it should be come in we want you to spend $1,000 here when it's time to upgrade I'm going to remember the little glitches and the two week cut off.

    Show more

    So, just brought home a brand new M2Max. Worked fine, let me set it up. Then suddenly lost a bunch of keys, not all. The reboot did not help, but the keys DID work in the password field that shows up after reboot. Then after it loads the same keys stop working. I wanted to post here as I did not get to customize the settings, the voice over was not enabled, not by me. The only thing I did do was install Chrome, Rosetta and then WhatsApp. I am restoring it and reinstalling the macOS Ventura. For the amount of money this costs this is really, really poor @Apple, need to get this fixed!

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    Apple is big and affects many economies in the world. I agree this is unacceptable but we must band together as a group. I am traveling outside the US which caused me to rely on my Android phone for access to many accounts I figured out a way around the keyboard dysfunction temporarily. By creating another account. But this crippled me for days and had a high cost. Posting here is not enough. So check other forums like Reddit (not my favorite) to announce the issue and keep posting in the other visible spaces. You might as well if you can't get much work done!

    Show more
    A forum where Apple customers help each other with their products. Get started with your Apple Account.
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    Hello thespigels,


    Welcome to Apple Support Communities!

    If we understand your post correctly, the keyboard on your MacBook Air M2 isn't working. We'd like to help!


    Let's try the steps below:


    "You may have accidentally set an option that changes how your keyboard operates.

    • Choose Apple menu > System Settings, click Accessibility in the sidebar, then click Keyboard on the right. (You may need to scroll down.) Make sure Slow Keys is turned off. If Slow Keys is on, you must press and hold a key longer than usual before it’s recognized.
    • Choose Apple menu > System Settings, click Accessibility in the sidebar, then click Pointer Control on the right. (You may need to scroll down.) Make sure Mouse Keys is off.
    • Choose Apple menu > System Settings, then click Keyboard in the sidebar. (You may need to scroll down.) Click Edit next to Input Sources on the right, then turn on “Show Input menu in menu bar.” Open the Input menu , then make sure the correct keyboard layout is selected."


    If your Mac doesn’t respond to key presses


    If the keyboard is not responding after following the steps above then we recommend contacting Apple Support directly.

    Get Support


    Thank you for using Apple Support Communities.

    Take care!






 
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