Hi Everyone,

Firstly, I appreciate any support or feedback as I have been struggling with this issue for months now.

Background:
I have a 2018 Asus Zenbook, it is approximately a year old and no longer under warranty. Before the warranty expired I decided to take advantage of it to get a new battery as the battery was draining quickly. I shipped it out and when I received it the motherboard in addition to the battery was replaced. A few days had elapsed and I started receiving the BSOD infrequently. Still under warranty I sent it back to Asus for service informing them of the BSOD I was experiencing. Again they replaced the motherboard, but I am still receiving the same BSOD.

This laptop has an Nvidia Geforce MX150 and an Intel UHD Graphics 620

List of solutions I have tried:

1) Updated all drivers

2) uninstalled, re-installed and updated display adapters/drivers.

3) Updated Microsoft windows

4) ran the sfc/scannow function, which did not return any corrupt system files

5) Direct X updated/uninstalled/re-installed

I am no longer under warranty and don't know what else to do. Any help would be greatly appreciated. My last solution is to just call Asus and try to get a fresh laptop from them.

See attached for image of BSOD

Thank you.

SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.
File Name: 070219-11359-01.dmp
VIDEO_DXGKRNL_FATAL_ERROR (113)
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
IMAGE_NAME: dxgkrnl.sys
File Name: 070319-11359-01.dmp
VIDEO_DXGKRNL_FATAL_ERROR (113)
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
IMAGE_NAME: dxgkrnl.sys
B. Third Party Drivers
nvlddmkm.sys - nVidia
Driver date - Thu Sep 6 06:49:01 2018
C. Recommendations
1. Create a system restore point so that if something wrong happens you can revert.
Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point
2. Download latest nVidia driver from computer maker's site and update your nVidia driver.
Do let me know if you have any more question or require further help.
I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.
______________________________________________________________
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If you any dump files or logs for this issue, please upload it here for proper problem analysis SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Hi Tevita,

I have followed your instructions and updated the NVIDIA Driver from my computer manufacturer's website and so far after approximately 72 hours the BSOD as not re-occurred. Will keep you posted.

Thank you for your help!

SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Hi Tevita T,

I am unfamiliar how to access my dump files. I assumed a file would have been generated in the minidump folder, but it is empty. Any other locations where a dump file would be generated?

Thank you!
SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Please read this, you will find the dump files:
https://answers.microsoft.com/en-us/windows/for...
Let me know how you get on SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Hi Tevita,

The BSOD just occurred moments ago. Please use link for DMP file: https://drive.google.com/open?id=1ZaJCqRg0DMCpgHERZ7O0WEplr-uumlvV

Thank you,

Anthony

SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Hi TonyCan92 and thanks for reaching out. My name is Joseph. I'll be happy to help you out today.
Try to boot in Safemode and investigate if BSOD will occurs again.
and let me know how it goes. I will keep working with you until it's resolved.
Thank you! SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Hi Joseph,

The BSOD happens so infrequently and so randomly I would have to be in safe mode for days and frankly I need my laptop for work so its not feasible. I can say that the BSOD has never occured while in safe mode. Also, the DMP file link is posted above if you would like to analyze it.

Thank you

SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Hi TonyCan92,
The VIDEO_DXGKRNL_FATAL_ERROR bug check has a value of 0x00000113. This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.
This bug check appears very infrequently.
may i ask where did you downloaded your videocard driver?
Thank you! SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Hi Joseph,

Video card drivers downloaded from manufacturer's website, either asus or nvidia.

Thank you

SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.