Use Maple for common health concerns you’d take to a walk-in clinic, such as a cold, stomach issues, UTI, strep throat and more, fast and from home.
Depending on your province and account plan, you can also request to see a specialist,like a dermatologist, endocrinologist or mental health physician, without a referral.
While online doctors and nurse practitioners can treat many illnesses, there are requests that may not be suitable for virtual care. If the doctor or nurse practitioner thinks your condition requires in-person care, they may tell you to go to a clinic for a hands-on examination to safely treat your concerns.
You should not use Maple in the case of a medical emergency. If you’re in need of urgent, life-saving care, you should call 911.
There are also some non-urgent requests where our doctors and nurse practitioners might not be able to help online, such as those for controlled medications, or disability form completion.
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The $80 credit can be applied to any specialty visit. It will be automatically applied to your statement at checkout, so you don’t need to take any additional steps to use it.
Please note that the credit is not applicable to monthly subscription fees and these credits expire monthly.
They do not accumulate or roll over.
There is a limit of one visit per patient on a membership per day. Once a patient has completed their daily visit, they will not be able to request another visit on the same day.
At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.
Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies. Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing robust policy frameworks that are reviewed at a regular cadence.
Yes, Maple provides uninterrupted access to healthcare for travelers both within Canada and around the world, maintaining the reliability and efficiency of our support system regardless of location.
However, it’s important to note that prescriptions, sick notes, and lab work are issued at the healthcare provider’s discretion and can only be provided when patients are physically located in Canada.
We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.
